US: +1 630 4474600

Customer Service Helpline


Do you have a technical question or a problem regarding your TOX®-Product? Then let us know using our Service Helpline. We are available during our regular business-hours: Mon - Fri 8:00 am - 4:30 pm (CDT). In order to offer you the fastest assistance possible, please prepare the following information concerning your machine or plant:


  • Company name and address
  • Your name and phone number
  • Problem description
  • Machine type
  • Machine or control system number

In case of a necessary service assignment our response time depends on the time when a call or message arrives and which country we have to travel to. We try to be as fast as possible and to be on the site within 2 or 3 days (within Germany and the EU). In countries which require visa or when service-notifications come in outside our business-hours more preparations have to be made. Then our response-time can reach 4/5 days, even weeks.


4250 Weaver Parkway
Warrenville, IL 60555
Phone: +1 630 4474600
Fax: +1 630 3936800
US: +1 630 4474600 Contact form
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